Refund & Cancellation Policy
Clear terms for paid bookings on TIQFiT — how much you get back when you cancel a slot, and how refunds work for trials, passes, and memberships.
1. Overview
This Refund & Cancellation Policy applies to all paid bookings made through TIQFiT — paid trials, memberships & passes, and slot/court bookings. TIQFiT facilitates these bookings on behalf of the listed sports and fitness businesses ("venues"). Payments are collected securely online and settled to the venue after deducting the applicable commission and platform fee.
By completing a paid booking on TIQFiT, you agree to the terms set out in this policy.
2. Slot & court bookings
When you cancel a confirmed slot or court booking before its start time, you are eligible for a refund based on how far in advance you cancel. The refund schedule below applies platform-wide to every venue:
| When you cancel | Refund |
|---|---|
| 24 hours or more before the start time | Full refund |
| 6 hours or more before the start time | 50% refund |
| After the session has started (or a no-show) | No refund |
The tiers are matched widest-first — your cancellation earns the refund of the highest tier whose time window it still meets. Any approved refund is calculated on the amount you actually paid.
How to cancel: Sign in and go to Dashboard → My Bookings & Passes, open the booking, and select Cancel. The eligible refund (if any) is calculated automatically at the moment you cancel.
3. Paid trials
Paid trial sessions are single introductory sessions and are non-refundable once booked — cancelling never returns money automatically.
You may cancel a trial at any time, free of charge — it simply won't be refunded.
You get 2 free reschedules per trial if you can no longer make the booked time — no need to cancel and rebook.
If something genuinely went wrong on our or the venue's end (the venue was closed, staff didn't show up, etc.), use Report an issue on the trial in My Bookings & Passes — our support team or the venue will review it and can issue a refund at their discretion.
4. Memberships & passes
There are three pass types, each with its own rule:
Day Pass: never cancellable. Since it can be bought fresh any time you like, there's no cancellation window.
Membership (duration-based, e.g. a 30/90-day pass): cancellable within 24 hours of purchase — you're refunded the amount paid minus one day's pro-rated cost. After 24 hours, it can no longer be self-cancelled.
Class Pack (a fixed number of sessions): cancellable within 24 hours of purchase, and only if you've used 1 class or fewer — refunded minus one session's pro-rated cost. Past that window, or once you've used more than 1 class, it can no longer be self-cancelled.
Outside these windows, use Report an issue on the pass in My Bookings & Passes for a manual review.
5. How refunds are processed
Approved refunds are issued to your original payment method through our payment gateway. Depending on your bank or card issuer, it typically takes 5–7 business days for the amount to reflect in your account after the refund is processed.
The flat platform/convenience fee charged at checkout is not refundable, in line with standard industry practice — only the price of the trial, pass, or slot itself is eligible for a refund.
You will be able to see the refund status against the relevant booking in My Bookings & Passes.
6. Non-refundable situations
No-shows, or cancellations made after a session/slot has started.
Trials that have been attended.
Passes or memberships that have been used or have expired.
Bookings cancelled outside the eligible refund window shown in the schedule.
7. Cancellations by the venue
If a venue cancels a confirmed booking (for example, due to closure, maintenance, or unavailability), you are entitled to a full refund of the amount paid, or the option to reschedule where available. Such refunds are processed to your original payment method.
8. Disputes & support
If you believe a refund was not applied correctly, or you have a dispute about a booking, please contact us at support@tiqfit.com with your booking details. We will review the matter with the venue and respond within a reasonable time.
This policy is provided for transparency and does not limit any rights you may have under applicable Indian consumer law.